Plume launches new AI-powered features to Haystack Support Suite

Plume has revealed it has introduced new enhancements to to its adaptive WiFi service, managed from within the Haystack Support Suite.

These new features come as part of Plume’s offering Full Stack Optimization which will enable communications service providers to optimise wireless customer experience and significantly improve network performance.

Full Stack Optimisation adds a new layer of intelligence that automatically detects and optimises the performance of each individual application traffic flow, improving latency and ensuring an optimal user experience. Bandwidth is prioritised in real time through an understanding of the unique performance needs of popular application categories including streaming, gaming, and video conferencing. Plume’s enhanced Full Stack Optimisation algorithm digs down to the application layer, intelligently steering WiFi in the home at all times.

The new features are embedded into OpenSync, augmenting the Haystack suite of back-end support and measurement tools. By using application performance scores established over time, communications service providers will be able to test different OpenSync-certified networking devices, such as gateways and extenders, against each other to verify vendor claims and select the most performant hardware solution for their specific use case.

Full Stack Optimisation builds upon Plume’s WiFi solution that uses artificial intelligence and machine learning to monitor and optimise the home network and safeguard the consumer’s experience from the effects of load, congestion, and interference.

Serge Eiffes, head of Product Management & Marketing at service provider POST Luxembourg said: “Full Stack Optimization will automatically improve application performance and also give our customer support teams deeper insights to monitor and support our customers more effectively.”

“With over 94,000 different kinds of devices managed by the Plume Cloud, consumers are ever more reliant on applications to support their digital lifestyles, be it for work, rest, or play,” added Fahri Diner, founder and CEO of Plume. “Together, Plume and its service provider partners must respond to these changing needs and tap more sophisticated systems that go deeper into the networking layer to provide the best possible experiences. Our latest enhancements bring consumers additional reassurance that their apps and services are tuned to work at their peak.”