Netplus.ch taps Agama for OTT quality assurance

Swiss service provider netplus.ch has turned to quality assurance technology specialist Agama Technologies to extend its video analytics and monitoring solution with additional coverage in the headend and to all types of OTT devices.

Agama said that its solution for the operator now provides full transparency of the video distribution networks through the subscribers’ homes.

Netplus.ch, which operates in the French-speaking part of the country, delivers TV and video services, including live and catch-up TV, as well as VOD from its headend through eleven different partner distribution networks.

The company first began working with Agama about 10 years ago, initially with traditional cable and IPTV monitoring, and later switching to a modern hybrid OTT solution. Now, netplus.ch is extending its current hybrid OTT solution with additional coverage to the headend network, as well as across all OTT device types. netplus.ch already had a Agama monitoring solution tracking video service creation in the headend, but it lacked transparency across its distribution networks and into the homes of its subscribers, according to the technology outfit.

“By activating the Agama solution on all our customers’ devices and recently on our new Android TV box, we have excellent visibility of the quality of the services we distribute. In addition, we have become more efficient in our day-to-day work, and we can quickly pinpoint a quality issue, whether it’s located within our own CDN, related to a particular box model or to a specific manufacturer’s mobile device,” said Romain Lonfat, head of iTV at netplus.ch.

“One fundamental aspect of being successful in our business is to listen to our customers, understand what they want and how they use our products. We have enjoyed a strong partnership with netplus.ch for over a decade and we are happy to see that our solution is having a positive impact on their business. We look forward to continuing our collaboration and contributing to their ongoing success,” said Johan Görsjö, VP of product and development at Agama.