BT is most complained-about UK pay TV provider

BT was the UK’s most complained about pay TV provider in regulator Ofcom’s latest quarterly league table of complaints relating to service providers.

The report eveals the number of complaints made to Ofcom about the UK’s largest providers of home broadband, landline telephone, pay-monthly mobile and pay TV services, between October and December last year.

BT generated 18 pay TV complaints per 100,000 subscribers, well ahead of second-placed TalkTalk, with 10 complaints per 100,000, and third-placed Virgin Media, with nine.

Sky was the least complained-about pay TV service provider, with only two complaints per 100,000.

The list means that BT has consistently underperformed its peers over the last couple of years in terms of the number of pay TV complaints generated. The ordering of service providers has also remained consistent, with TalkTalk and Virgin Media underperforming Sky.

Pay TV has historically generated relatively fewer complaints that fixed broadband, fixed telephony and mobile telephony, but while complaints about other services have declined over time, the number of pay TV complaints has remained broadly constant. For the last quarter, contract mobile complaints declined to level pegging with pay TV for the first time.

TalkTalk was the most complained-about broadband provider, with 31 complaints per 100,000, ahead of second-placed BT and third-placed Plusnet. Sky was the least complained-about broadband provider. TalkTalk was also the most complained-about landline phone provider, while BT and Vodafone were jointly the most complained-about contract mobile phone providers.