Com Hem COO quits

Jonathan James

Swedish cable operator Com Hem’s chief operating officer, Jonathan James, has resigned from the company and will leave at the end of June.

James, who has served as COO at Com Hem for two and a half years, helped oversee the rollout of the TiVo advanced TV service and his period at the operator saw the group upgrade its broadband service and reduce churn as it refocused on customer service. Com Hem also entered the B2B market by acquiring Phonera.

Com Hem staff reporting to James will now report direct to the CEO as part of the planned transition, according to Com Hem.

“I would like to thank Jon for playing an instrumental role in the rapid development of Com Hem, in particular the transformation of our customer satisfaction. His drive and extensive experience from the UK have been very beneficial, as intended when he joined the Com Hem team for this phase of development of the Company,” said Anders Nilsson, CEO of Com Hem.

 “I feel proud of what we have achieved at Com Hem. With our new brand successfully launched, the time felt right to leave for the next challenge. The company is in excellent shape, with a strong plan and an outstanding depth of talent and I am entirely confident that Com Hem’s success will continue,” said James.