Switzerland’s Netplus extends Agama video partnership

Swiss triple play provider Netplus has added Agama’s embedded monitoring solution to its Agama head-end service quality assurance set-up.

The extension allows Netplus to cover complete end-to-end hybrid IP/cable TV service distribution and is already raising service quality levels and customer satisfaction, according to Agama.

“By building out our Agama solution, to reach from the head-end site all the way to the point of actual service consumption, we now have complete transparency of the delivered service quality and usage throughout the end-to-end distribution,” said Romain Lonfat, head of Netplus’ iTV Group.

Netplus deployed Agama’s TV head-end service quality monitoring solution in 2012, but before adding the embedded monitoring solution it did not know about quality and customer experience beyond the network handover points.

The embedded monitoring solution is now used for fault detection, incident handling, continuous improvements and change management.

“The Agama solution provides us with, for example, a list of worst affected customers in terms of user experience, which has helped us to identify network issues and to locate the most negatively affected users, as well as to take the necessary measures to fix any issues,” said Lonfat.

Agama Technologies CEO, Mikael Dahlgren said: “Our aim is to help Netplus and other video operators to streamline their processes by enabling informed decisions in anything from daily technical service operations and prioritisations, to first line customer support; and, even how to package and market services to their customers.”

Agama is showcasing its complete monitoring solution at ANGA COM in hall 10.2, stand J31.