Telenet appoints transformation officer to oversee BASE merger

Patrick Vincent

Belgian cable operator Telenet has upped chief customer officer, Patrick Vincent, to chief transformation officer to oversee the merger of BASE Company with Telenet.

Vincent takes on the new role immediately, following Telenet’s announcement last week that it has agreed to buy Belgian mobile operator BASE Company for €1.325 billion from Dutch telco KPN.

Vincent has been tasked with transforming Telenet and BASE Company into a “new modern telecom and media company that will be able to face all the challenges of a converging telecommunication and media landscape.”

Benedikte Paulissen, who is currently Telenet’s vice president of residential sales and care, takes on the chief customer officer role on an acting basis.

“As chief transformation officer, Patrick Vincent’s crucial task will be to prepare the merger of BASE Company with Telenet to ensure a smooth transition after closing the take-over and to achieve synergies,” said Telenet.

“With his background and years of experience as sales and customer operations manager, Patrick Vincent will have to ensure that merging the two organisations does not affect customers’ interests.”

Vincent first joined Telenet in 2004, becoming chief customer officer in 2010.