UPC DTH launches Facebook customer care

Liberty Global-owned satellite pay TV provider UPC DTH has launched a new Facebook e-care application for freeSAT in the Czech Republic and Slovakia and UPC Direct in Hungary.

According to UPC DTH, the application aims to support customers with improved services and e-care through Facebook. Both freeSAT, the operator’s brand in the Czech Republic and Slovakia and UPC Direct, which operates in Hungary, now offer the possibility to interact directly with customer care professionals through a dedicated application.

The application will also allow customers to share their experiences in a forum and find support by using an FAQ section. In addition to having the ability to directly interact with customer care, the application provides instant access to information such as contact details, service updates and topical news through a message board that also allows anyone to discover information related to the current campaign or changes to the service.

Tunde Hubina, UPC DTH director of customer care said, “UPC DTH has been the leader in providing award winning customer care to our customers in Hungary, the Czech Republic and Slovakia.  This dedication of ours has led to the best customer ratings among providers in the region. This focus is the driving force behind innovations such as those announced today so we maintain our lead and best in class customer care.”