Ofcom reveals pay TV provider with most complaints

Ofcom has for the first time-released data about the most complained about UK pay TV providers.

Data for the first quarter of 2012 shows that the media regulator received the most complaints about BT Vision, with 0.27 complaints per 1,000 customers. BT’s sales processes and problems with billing were the top reasons for complaints. The figures for Virgin Media and Sky were 0.07 and 0.03 respectively.

Ofcom has published data about complaints from telcos providing broadband, landline and mobile services since April 2011. The data now includes pay TV providers with a market share greater than 4%. Ofcom noted that complaint levels are much lower for pay TV and mobile telephony than for landline telephony and broadband services.